Go to reportaproblem.apple.com. Sign in with your Apple ID and password. If you see the 'Report' or 'Report a Problem' button next to the item that you want to request a refund for, click it. Follow the instructions on the page to choose the reason why you want a refund and submit your request. Download apps by Adobe Inc., including Adobe Lightroom Photo Editor, Behance – Creative Portfolios, Adobe Advertising Cloud, and many more. More ways to shop: Find an Apple Store or other retailer near you. Or call 1-800-MY-APPLE. Choose your country or region. 5.2.5 Apple Products: Don't create an app that appears confusingly similar to an existing Apple product, interface (e.g. Is apple wireless keyboard compatible with pc. Finder), app (such as the App Store, iTunes Store, or Messages) or advertising theme. Apps and extensions, including third-party keyboards and Sticker packs, may not include Apple emoji. ITunes music previews may not be.
Open the App Store and sign in
If a blue account icon appears at the top of the App Store, you might not be signed in. Tap it and sign in with your Apple ID. Learn what to do if you forgot your password.
Learn what to do if you can't open the App Store.
Manually update the app
Check your payment method
You might need to have a payment method on file, even if the app that you want to download is free. See what payment method you have on file and make sure that it isn't expired, declined, or failed.
If you can't update apps and you see a message that says 'your account is disabled in the App Store', there might be a problem with your payment method. Contact Apple Support for assistance.
Pause the download, then restart it
When you touch and hold the app from the Home screen, you might see options to Resume Download, Pause Download, or Cancel Download. If the app download is paused, tap Resume Download. If it's stuck, tap Pause Download, then touch and hold the app again and tap Resume Download.
Restart your device
Download Apple Apps Store
Restart your iPhone or restart your iPad.
Then check to see if you can download or update apps.
Contact Apple
If you still can't download or update apps on your iPhone or iPad, contact Apple Support.
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